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FAQs

supportGeneral information

1-SEAT ARMCHAIR :The distance between the ends of the sofa is 90-140 cm.
The suitable size is: ONE SEAT 35"- 55" (90-140 CM).
2-SEATER SOFA :The distance between the ends of the sofa is between 140 and 185 cm.
The suitable size is : TWO SEATER 57"-72" (145-185 CM).
3-SEATER SOFA :The distance between the ends of the sofa is between 185 and 230 cm.
The suitable size is : THREE SEATER 75"-90" (190-230 CM).
4-SEATER SOFA :The distance between the ends of the sofa is between 230 and 300 cm. 
The suitable size is : FOUR SEATER 92"-118" (235-300 CM).

If you have a corner or L-shaped sofa, a rounded corner sofa or a sofa with chaise longue you must order 2 sofa covers, i.e. one cover for each part of the sofa.

It is essential that your sofa has a separation, even tiny, to insert the covers.

Follow the instructions below:

Length between 150 cm and 190 cm: Cover size S
Length between 180 cm and 230 cm: Cover size L

Yes, our slipcovers cover the front, sides and back of the sofa as well.
The cover is fixed to the underside of the sofa with a string.

For classic sofa covers, 95% polyester fibre and 5% spandex.

For waterproof sofa covers, 88% terylene and 12% spandex.

supportDeliveries

Shipping time will depend on your exact location. Receipt of an order will take between 5 to 15 working days.

However, on average, shipping usually takes no more than 5 to 7 business days.

We provide shipping throughout Europe, Canada and the United States.

You will be able to follow the progress of your order at any time by going to the "Track my order" tab.
Simply enter the email address with which you placed your order and your order number to see the progress of your order.

If you have not received a tracking number 2 days after your order, you can simply email us at contact@thesofacoverhouse.com and we will be happy to provide it to you.

supportPayments & Security

Just go to our website. Choose your item and click on "add to cart", you will go to your cart. Then click on "Check Out".

We use SSL security to ensure that all your personal information is encrypted and protected.
We never store your credit card information as our system does not allow us to do so.
After purchase, your credit card information is automatically purged to ensure that your personal information is fully protected.

On our website you can pay by credit card or with your Paypal account.

If you have a problem paying with one of these methods, please try again with the other one.

supportReturns & Refunds

For all enquiries regarding refunds and/or returns, please contact our team: contact@thesofacoverhouse.com.

If you wish to know more about returns please refer to our general terms and conditions of sales.

Return costs are to be paid by the customer. Requests for refunds prior to receipt of the parcel will not be taken into account.

If, on receipt of the parcel, the product received is faulty you have 14 days to return it to us, after receipt we will check the product and make a refund or an exchange according to your choice.

Our customer support team is available 7 days a week and 24 hours a day to respond to your needs.
You can contact us via the Contact Us tab in the menu, or directly on our Facebook page.

We generally respond within 24 hours.
We do our best to ensure the best possible customer experience.

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