Terms of sale

Last updated: 13 October 2026

These terms and conditions apply to every order placed on thesofacoverhouse.com. They explain who we are, how we sell and deliver our products, how you and we can cancel an order, what to do if there is a problem and how we deal with complaints. Please read them before you order: by placing an order, you accept them.

At a glance

We deliver to the United Kingdom, Jersey, Guernsey, the Isle of Man and Ireland only: £3.99, free on orders of £85 or more.
Orders are dispatched within 24 working hours, then sent by tracked delivery in 3 to 8 working days.
You have a 14-day right to cancel by law, and our 30-day money-back guarantee on top. Return postage is paid by you.
We refund you within 24 hours of receiving your return, to the payment method you used.
If a product is faulty or not as described, your legal rights under the Consumer Rights Act 2015 always apply.

1. About us

The Sofa Cover House (thesofacoverhouse.com) is run by WEBDAGAN LLC, a limited liability company registered in the State of New Mexico, USA, under number 6004792. Our address is 1704 Llano Street, Santa Fe, NM 87505, USA. In these terms, ‘we’, ‘us’ and ‘our’ mean WEBDAGAN LLC, trading as The Sofa Cover House, and ‘you’ means the customer placing the order.

To contact us, email contact@thesofacoverhouse.com or use our contact form. We reply 7 days a week, within one working day. If we need to contact you, we will use the email address you gave us when you ordered.

2. Who these terms are for

These terms apply to consumers: people aged 18 or over buying for their own private use, not for a business. If you would like to buy for a business, please contact us first.
We only accept orders for delivery to the United Kingdom, Jersey, Guernsey, the Isle of Man and Ireland (‘our delivery area’).
The terms that apply to your order are the ones published on our website when you place it. We may update these terms from time to time; a change will not affect an order you have already placed. You can save or print these terms at any time.
These terms are available in English only.

3. Our products

Each product page describes the product, its sizes and its colours. Our photos and videos show the products as accurately as we can, but screens display colours differently, so the shade you receive may look slightly different from what you see on screen. This does not affect your legal rights. Sizes are given in centimetres, followed by inches for sofa sizes: our size guide helps you choose the right one.

Our products are offered while stocks last. If a product you have ordered turns out to be unavailable after you have paid, we will tell you by email as soon as possible and refund the full price of that product. The rest of your order will be sent as normal. If nothing in your order can be sent, we refund everything you have paid, including delivery.

4. Placing your order

To order, add the products you want to your basket, go to checkout, enter your details and delivery address, and choose how to pay. Before you pay, the checkout page shows a summary of your order: the products, their prices, the delivery charge and the total. You can check and correct your order at that stage. Your order is placed when you click the final payment button, which commits you to pay.

We then send you an order confirmation by email, with your order number. The contract between you and us is formed when we send that confirmation. Please keep it: it is your record of the contract. If you have not received it within a few hours, check your spam folder, then contact us.

We may refuse or cancel an order for a valid reason: for example, if the product is unavailable, if there is an obvious error in its price (section 5), if we have reasonable grounds to suspect fraud, if the quantities ordered go beyond normal household use, or if the delivery address is outside our delivery area. If we do, we will tell you and refund everything you have paid.

5. Prices and offers

All prices are in pounds sterling (£), including for delivery to Ireland. At checkout, the total shown is the amount you pay. The price you pay is the price shown when you place your order, and the delivery charge for your order, if any, is shown before you pay (section 7). If you pay with a card in another currency, your card provider may apply its own exchange rate and fees. We refund you in the currency you paid in. We may change our prices at any time, but a change will not affect an order you have already placed.

If a price on our website is obviously and unmistakably wrong, in a way you could reasonably have recognised as a mistake, we may cancel the order and refund everything you have paid, even after we have sent the order confirmation.

Discount codes and offers apply under the conditions shown with them. A discount code can be used once unless stated otherwise, and offers cannot be exchanged for cash.

6. Payment

You pay for your order when you place it, using one of the payment methods shown at checkout. These include Klarna (‘Pay in 3’ in the United Kingdom), which is provided by Klarna under its own terms and subject to its approval. Card payments are handled securely by our payment providers: we never see or store your full card number.

Gift cards and discount codes can be used at checkout. If your payment is declined, your order will not be processed. To protect our customers against fraud, we may occasionally ask you to confirm some details before we dispatch an order.

7. Delivery

Where: we deliver to the United Kingdom, Jersey, Guernsey, the Isle of Man and Ireland only.
Dispatch: orders are dispatched within 24 working hours (weekends and public holidays excluded).
Delivery time: tracked delivery (Royal Mail) in 3 to 8 working days after dispatch. We email you your tracking number as soon as your parcel leaves.
Charges: £3.99, free on orders of £85 or more, including for delivery to Ireland. The delivery charge for your order is always shown at checkout, before you pay.

Jersey and Guernsey have their own customs rules: parcels delivered there may be subject to local import charges.

Delivery times are estimates. If your order has not arrived by the end of the estimated time, contact us and we will look into it with the carrier. Under the Consumer Rights Act 2015, unless we have agreed another date with you, we must deliver within 30 days of the contract. If we do not, you can give us a reasonable extra period to deliver; if we still do not deliver within that period, you can end the contract and we will refund everything you have paid. If we agreed a delivery date with you that was essential, you can end the contract straight away if we miss it.

Please check your delivery address before you pay. If you notice a mistake, email us straight away: we can correct it as long as your parcel has not left. A parcel sent to an incomplete or incorrect address, or not collected, may be delayed or returned to us; if it comes back to us, we will contact you to arrange a new delivery. The charge for the new delivery is paid by you, unless the parcel came back because of a mistake on our part.

Your order is our responsibility until it is delivered to you. Products become yours once we have received full payment. If your parcel arrives damaged, or a product is missing or damaged, please email us a photo as soon as possible, ideally within 3 days, so that we can deal with the carrier quickly; this does not limit your legal rights. We will replace the product or refund you, whichever you prefer.

Our delivery policy gives more details.

8. Your right to cancel (14 days, by law)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The 14 days start on the day after you receive your order. If your order arrives in several parcels, they start on the day after you receive the last one. You can also cancel at any time between placing your order and receiving it.

How to cancel. Tell us clearly that you want to cancel, by email to contact@thesofacoverhouse.com or through our contact form, with your order number. A simple message is enough. You can also use the model cancellation form at the end of this section, but you don’t have to.

Sending the product back. Send the product back within 14 days of telling us you are cancelling. We reply to your request with the return address and instructions. Return postage is paid by you. We recommend a tracked service, and keeping your proof of postage.

Your refund. We refund the price of the products you cancel and, if you cancel your whole order, the standard delivery charge you paid. We refund you within 24 hours of receiving the product back. In any case, we will refund you no later than 14 days after the day we receive it or, if earlier, the day you send us proof that you have posted it. If you cancel before your order has been dispatched, we cancel it and refund you in full, within 14 days at the latest. We refund you using the payment method you used, at no cost to you; any part paid with a gift card is credited back to a gift card.

Condition of the product. You may unpack the product and handle it as you would in a shop, including fitting a cover on your furniture to check its size and look. If the product comes back washed, soiled, damaged or used beyond that, we may reduce your refund by the loss in its value. We will always contact you first, with photos.

Leather repair patch. The patch is sold in a standard size, not made to your measurements, so you can cancel its purchase like any other product. But cutting the patch or peeling off its backing goes beyond what is needed to examine it: if a patch comes back cut or without its backing, we may reduce your refund by the loss in value, which for a cut patch can be up to its full price. Please check the shade against your furniture before you cut it.

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: WEBDAGAN LLC, The Sofa Cover House, 1704 Llano Street, Santa Fe, NM 87505, USA; contact@thesofacoverhouse.com

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
Ordered on [*] / received on [*]:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

[*] Delete as appropriate.

9. Our 30-day money-back guarantee

On top of your legal right to cancel, we give you 30 days from delivery to send back any product, for any reason, including a simple change of mind. During the first 14 days you have both; after that, our guarantee carries on until day 30. It does not replace your right to cancel, and it does not affect your legal rights if a product is faulty (section 10). It applies to every order delivered in our delivery area.

How: email contact@thesofacoverhouse.com with your order number. We reply with the return address and instructions.
Return postage: paid by you.
Condition: send the product back clean, unwashed, undamaged and complete, with everything that came with it. The original packaging isn’t needed: sturdy packaging is enough.
Refund: within 24 hours of receiving your return, to the payment method you used. If you return your whole order, we also refund the delivery charge you paid. If you return part of an order and the rest comes to less than £85, you keep the free cushion covers, and we deduct nothing for them or for delivery.
Exchange: if you would prefer another size or colour, tell us when you contact us. Send the product back (return postage paid by you) and we send you the size or colour you want, with free delivery, subject to availability. If its price is different, we refund the difference or ask you for it before sending. If it isn’t available, we refund you.
Leather repair patch: an uncut patch with its backing intact can be returned under this guarantee; a cut patch cannot (see section 8 for your legal right to cancel).

We do not charge a restocking fee. This guarantee is given by WEBDAGAN LLC, 1704 Llano Street, Santa Fe, NM 87505, USA.

10. Faulty, damaged or not as described

We must supply products that match their description, are of satisfactory quality and are fit for purpose. If a product is faulty, damaged or not as described, email us at contact@thesofacoverhouse.com with your order number and a photo. We will put it right at no cost to you, including the reasonable cost of sending it back.

Summary of your key legal rights under the Consumer Rights Act 2015, if your product is faulty:

up to 30 days: you can get an immediate refund;
up to six months: if your product can’t be repaired or replaced, you are entitled to a full refund, in most cases;
up to six years: if your product does not last a reasonable length of time, you may be entitled to some money back.

A fault that appears within six months of delivery is presumed to have been there at delivery, unless we can show otherwise. In Scotland, the time limit for a claim is five years. This is a summary of your key legal rights, which are subject to certain exceptions; for more detail, visit the Citizens Advice website (citizensadvice.org.uk).

Normal wear and tear, and damage caused by misuse, accident or not following the care instructions, are not faults.

If you live in Ireland, you have the rights given to you by Irish consumer law, including the Consumer Rights Act 2022, for goods that are faulty or not as described. If you live in Jersey, Guernsey or the Isle of Man, you also keep any rights given to you by your local consumer law. Nothing in these terms reduces them.

11. Gift cards

Gift cards are sent by email and can be used to pay for products on thesofacoverhouse.com, in one go or over several orders. Several gift cards can be used together.
Gift cards do not expire.
A gift card cannot be exchanged for cash, except where the law requires it.
Keep your gift card code safe: anyone who has the code can use it.
If you change your mind after buying a gift card, tell us within 14 days of your purchase: as long as it has not been used, we will cancel it and refund you.
If you return products paid for with a gift card, the amount paid by gift card is credited back to a gift card.

12. Our responsibility for loss or damage

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if, when the contract was made, both we and you knew it might happen.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products, and for defective products under the Consumer Protection Act 1987.

We supply our products for domestic and private use only. If you use them for a business, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

13. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, strikes or a breakdown in postal services. If such an event affects your order, we will contact you as soon as possible. If there is a risk of a substantial delay, you can contact us to cancel your order and receive a refund for any products you have paid for and not received.

14. Your personal data

We use your personal data as explained in our privacy policy.

15. Complaints

If you are not happy, please contact us first, by email at contact@thesofacoverhouse.com or through our contact form. We reply within one working day and will do our best to find a solution with you.

If we cannot settle your complaint between us, we will tell you whether we agree to use an approved alternative dispute resolution (ADR) provider, and which one. You can also get free advice from the Citizens Advice consumer service (citizensadvice.org.uk) in the United Kingdom, or from the Competition and Consumer Protection Commission (ccpc.ie) in Ireland. You can always take your claim to court.

16. Law and courts

These terms are governed by the law of England and Wales. You can bring legal proceedings about your order in the courts of England and Wales. If you live in Scotland, you can bring them in the Scottish or the English courts; if you live in Northern Ireland, in the Northern Irish or the English courts.

If you live in Ireland, Jersey, Guernsey or the Isle of Man, this choice of law does not take away the protection given to you by the mandatory rules of your local law, and you can also bring proceedings in your local courts.

17. Other terms

This contract is between you and us. No other person has any right to enforce any of its terms.
If a court finds part of these terms unlawful, the rest stays in force.
If we do not insist straight away that you do something you are required to do under these terms, we can still require it later.
We keep a record of your order and of our exchanges with you. You can ask us for a copy of your order details at any time.