Shipping policy

Last updated: 13 October 2026

Every order is prepared and dispatched within 24 working hours, then sent by tracked delivery. Here are our delivery charges and times, and what to expect.

Where we deliver

We deliver to the United Kingdom, Jersey, Guernsey, the Isle of Man and Ireland only. We can’t accept orders for delivery to any other country.

Charges and times

Delivery charge: £3.99 for orders under £49.
Free delivery on orders of £49 or more.
Dispatch: within 24 working hours of your order.
Delivery time: tracked delivery in 3 to 8 working days after dispatch.

The same charges apply to delivery to Ireland, in pounds sterling (£). The delivery charge for your order is always shown at checkout, before you pay. Working days are Monday to Friday, excluding public holidays. Delivery times are estimates.

Import charges for Jersey and Guernsey

Jersey and Guernsey have their own customs rules: parcels delivered there may be subject to local import charges.

Dispatch and tracking

As soon as your parcel leaves, we email you your tracking number, so you can follow it until it is delivered. In the United Kingdom, parcels are delivered by Royal Mail.

If you’re not in

Your parcel is delivered to the address you gave when you ordered. If no one is in, the carrier usually leaves a card explaining how to rearrange delivery or collect your parcel, and your tracking link shows where your parcel is. If a parcel can’t be delivered, or isn’t collected and comes back to us, we will contact you to arrange a new delivery.

Orders with several items

Most orders leave in a single parcel. If an item has to be sent separately, you receive a tracking number for each parcel, at no extra cost.

Your delivery address

Please check your address before you place your order: a parcel with an incomplete or incorrect address may be delayed or come back to us. If you spot a mistake, email us straight away: as long as your parcel hasn’t left, we can correct it.

Late, damaged or lost parcels

Your parcel is our responsibility until it is delivered to you.

Damaged parcel or item: take a photo and email us as soon as possible. We send you a replacement or refund you, whichever you prefer.
Late parcel: if your parcel hasn’t arrived by the end of the estimated delivery time, contact us. We check with the carrier and keep you informed. If your parcel is lost, we send you a replacement or refund you, whichever you prefer.

Your rights if a delivery is late are set out in section 7 of our terms of sale.